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ATM user loses R53K, FNB won’t pay back her money

Knowzieh 06/24/2020

By Nozipho Khama

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First National Bank is one of South Africa's "big five" banks. It is a division of First Rand Limited, a large financial services conglomerate, which trades on the Johannesburg Securities Exchange, under the symbol: FSR.

FNB has confirmed that it is suffering issues with some of its banking platforms.

This follows a sharp increase in reports of issues since 06:00 this morning on DownDetector, although users have also complained of issues that started yesterday evening.

According to DownDetector, issues suffered by users affect both online banking and mobile banking, and the website’s outage map shows spikes in all major centres.

Users on both Twitter and DownDetector said they were unable to purchase airtime as a result of these issues.

“I cannot buy any data. It keeps on saying the service is temporarily unavailable since 06:00 am this morning. So now I’m stuck without any data,” said one user.

Another user said that they were unable to access FNB’s trading platform.

“Same story again… cannot access share trading platform on online banking.”

One user said that they have been unable to transfer money from their loan because of the issues.

“My problem I have is I’m trying to transfer money from my revolving loan on the bank app and it keeps saying from Friday that system is unavailable,” the user said.

“It’s very frustrating because I need access to these funds. Suddenly I log in the next morning and it says R0 balance available.”

“I was relying on that money this month,” the user added.

FNB working to resolve the issue

FNB acknowledged the issue on Twitter and via a press statement, and said it was working to resolve the issue.

“We are aware that some of our functionality is temporarily unavailable,” said FNB.

“Our IT teams are working to restore the affected functionality. We sincerely apologise for any inconvenience caused.”

The image below shows the spike in FNB issues reported on DownDetector over the past 24 hours as of 9:30 on 8 June 2020.

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‘I cannot afford to waste any more money on a bank that does not protect my money,’ Bruce Staveley said.

More than R50,000 was withdrawn from Bruce Staveley’s bank account when he was distracted from completing his transaction at an ATM. He has blamed the bank for not providing enough security at ATMs.

Staveley said he visited the First National Bank (FNB) ATM in Randpark Ridge late in the evening on 27 February to withdraw cash from his bank account.

He said when he entered his pin number he was distracted from completing the transaction when someone bumped him and when he turned back to the ATM his card had been removed.

A few minutes later he received an SMS notification about a R53,000 withdrawal from his account.

“Everything happened so fast. There were three machines with about seven people in the vicinity. I put my pin number in the machine and a guy bumped me after which my card was gone, as well as the people in the vicinity,” Staveley said.

“After I received the SMS notification, I immediately called the bank, even though it was late.

“The bank told me they cannot find any fault because the cameras at the ATM were not working and I called too late.

“I don’t understand how they expect me to call them when I did not know what was happening.”

Aside from not having enough security at the ATM, Staveley was upset the bank had allowed a transaction which exceeded his daily limit.

He said the bank was not willing to pay back the money, which left him unable to afford legal fees to fight the matter.

“It will take me five years to save the money I’ve lost. It is unfair of the bank to not support me during this time. I am caught between a hard place and a rock because the bank has more power than me. I cannot afford to waste any more money on a bank that does not protect my money,” Staveley said.

He added he was closing his personal and business bank account with FNB because he felt the bank was not who it advertised to be.

FNB failed to comment on the matter despite numerous attempts by The Citizen to get a response.

In law, fraud is intentional deception to secure unfair or unlawful gain, or to deprive a victim of a legal right. Fraud can violate civil law (i.e., a fraud victim may sue the fraud perpetrator to avoid the fraud or recover monetary compensation), a criminal law (i.e., a fraud perpetrator may be prosecuted and imprisoned by governmental authorities), or it may cause no loss of money, property or legal right but still be an element of another civil or criminal wrong.

The purpose of fraud may be monetary gain or other benefits, for example by obtaining a passport, travel document, or driver's license, or mortgage fraud, where the perpetrator may attempt to qualify for a mortgage by way of false statements.

A hoax is a distinct concept that involves deliberate deception without the intention of gain or of materially damaging or depriving a victim.

Warning: Online shopping fraud on the rise – FNB

Fraudsters have increased their attempts to steal money from consumers in the wake of a rise in online shopping due to restrictions in physical shopping linked to the Covid-19 pandemic, First National Bank (FNB) said on Monday.

In the latest modus operandi, criminals pretending to be bank officials contact consumers and deceive them into compromising their bank card details and disclosing one-time personal identification numbers (PINs) generated by banks to authenticate transactions when shopping online, FNB head of card fraud Senzo Nsibande said in a statement.

This allowed fraudsters to purchase items online using their victims’ funds.

“In such cases, criminals will call pretending to be from your bank of choice, informing you that there’s been fraud detected on your account while offering help to reverse the transactions,” Nsibande said.

Most people unknowingly read out their one-time PIN and as a result, fall victim to fraud.”

Nsibande said online shopping continued to rise around the world as the Covid-19 pandemic had left many people reluctant to physically go to shopping centres even where this was not prohibited, and the upward trend was likely to continue.

“While we continue to encourage the use thereof, we advise consumers to familiarise themselves with the new ways that criminals are using to defraud unsuspecting people,” he said.

“More importantly, we urge consumers to always protect their personal information. For our customers, we remind them that FNB will never request their private information such as a one-time PIN or their card P IN for any reason.”

If you have encountered any problems related with fraud with your FNB or know of anyone who has fallen victim of fraud

Call FNB Single Fraud Line: 087 575 9444 to report an incident of fraud/theft immediately.

Source: opera.com
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